Who We Are

Mambora is the trading name of Circle of Pearls Ltd, a company registered in England and Wales under Company No. 16431782. Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

We are the data controller for personal data collected through this website and our sales channels. For privacy enquiries, contact us at info@mambora.co.uk.

What Data We Collect

We may collect the following personal data from you:

• Identity data: your name
• Contact data: email address, postal address, phone number
• Transaction data: details of products purchased and payment information (payment card data is processed securely by Stripe and we do not store it)
• Communication data: messages you send us via contact forms or email
• Marketing data: your preferences for receiving marketing from us
• Technical data: IP address, browser type, and website usage data collected via cookies

How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfil your orders (lawful basis: contract)
• To communicate with you about your order (lawful basis: contract)
• To send you marketing emails if you have opted in (lawful basis: consent)
• To respond to your enquiries (lawful basis: legitimate interests)
• To comply with our legal obligations (lawful basis: legal obligation)
• To improve our website and services (lawful basis: legitimate interests)

Marketing Communications

If you sign up to our mailing list, you will receive emails from us about new products, offers, stories from our cooperative and other Mambora news. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by emailing us at info@mambora.co.uk. We will never send you marketing without your explicit consent.

How We Share Your Data

We do not sell your personal data to any third party. We may share your data with:

• Stripe: to process payments securely
• Delivery partners: to fulfil and deliver your order
• Email marketing providers: to send marketing communications (only if you have opted in)
• Legal authorities: if required to do so by law

How Long We Keep Your Data

• Order and transaction data: 7 years (required for tax and legal compliance)
• Marketing data: until you unsubscribe or request deletion
• Enquiry data: 2 years from last contact

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate personal data
• Request deletion of your personal data (the “right to be forgotten”)
• Object to or restrict how we process your data
• Data portability — receive your data in a portable format
• Withdraw consent for marketing at any time

To exercise any of these rights, email us at info@mambora.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies to improve your experience and to help us understand how the site is used. A cookie consent banner will appear on your first visit and you can manage your cookie preferences at any time. We use strictly necessary cookies (required for the website to function), analytics cookies (to understand usage) and marketing cookies (only if you consent).

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. We encourage you to check this page periodically.